Partner Policy

1. Partner Eligibility

To become a CarBlink Partner, you must:

• Be a legally operating automotive business.
• Provide accurate business information.
• Submit all required verification documents.
• Accept CarBlink's Partner Agreement.
• Meet CarBlink's quality standards.

CarBlink reserves the right to approve or reject any partner application.

2. Partner Verification

Partners may be required to submit:

• Business Registration (if applicable)
• GST Registration (if applicable)
• PAN Card
• Aadhaar/Identity Proof
• Bank Account Details
• Workshop Address Proof
• Business Photographs
• Owner Contact Details

Additional verification may be requested where necessary.

3. Partner Responsibilities

Partners agree to:

• Deliver services professionally.
• Use qualified staff.
• Follow applicable safety standards.
• Maintain a clean and safe workshop.
• Provide accurate quotations.
• Inform customers before carrying out any additional work.
• Treat every customer respectfully.

4. Pricing Policy

Partners must:

• Submit fair and transparent quotations.
• Avoid hidden charges.
• Not increase prices after booking without customer approval.
• Clearly explain any additional work before proceeding.

5. Booking Management

Partners shall:

• Accept or decline booking requests promptly.
• Update booking status through the Partner Dashboard.
• Notify CarBlink of any expected delays.
• Complete services within the agreed timeline where reasonably possible.

6. Payment & Settlement

Where CarBlink facilitates payments:

• Customer payments may be collected through the CarBlink Platform.
• Partner payments will be processed according to the CarBlink Payment & Settlement Policy.
• Partners must provide valid invoices where required.
• Applicable taxes remain the responsibility of the respective party under applicable law.

7. Customer Satisfaction

Before closing a booking:

• The completed work should be shown to the customer.
• The customer should be given an opportunity to inspect the vehicle.
• The partner should assist the customer in completing the service confirmation process through the CarBlink Platform where applicable.
• Partners must not pressure customers into providing positive reviews or confirmations.

8. Customer Data

Partners may only use customer information for completing the booked service. Partners must not:

• Share customer information without permission.
• Use customer data for unrelated marketing.
• Sell or misuse customer information.

9. Reviews & Ratings

Partners must not:

• Create fake reviews.
• Offer incentives for positive ratings.
• Manipulate customer feedback.

CarBlink may remove fraudulent reviews and take appropriate action.

10. Prohibited Conduct

Partners must not:

• Provide false quotations.
• Submit fake invoices.
• Misrepresent services.
• Engage in fraudulent activities.
• Use abusive or discriminatory behaviour.
• Damage customer property intentionally.
• Violate applicable laws.

11. Suspension & Termination

CarBlink may suspend or terminate a Partner account in cases including:

• Fraud.
• Repeated poor service quality.
• Fake documents.
• Misuse of customer information.
• Serious customer complaints.
• Violation of this Policy or other agreements.

12. Limitation of Liability

Partners are responsible for the services they provide. CarBlink acts as a technology platform facilitating bookings and communication between customers and verified partners. Nothing in this Policy limits any liability that cannot legally be excluded under applicable law.

13. Policy Updates

CarBlink may modify this Partner Policy from time to time. Updated versions will become effective upon publication on the Platform.

14. Contact Us

CarBlink

Email: partners@carblink.in (replace with your official email)

Website: www.carblink.in

Registered Office: [Add Registered Office Address]